Rent your home

We take a percentage of your property’s returns for our management services. These include:

• Rates and listing management 
• Our cleaning team 
• Guest experience (we’ll pick your guests and keep them happy)
• Trust account management
• Overseeing property repairs and maintenance 

Our commission doesn’t cover your listing’s set up, photography, linen, maintenance or consumables. These are all extra charges that can add up to 5-20% of your property’s gross income depending on your property management plan. This cost varies because it depends on the services you need to use, from consumables to bin collections. 

The average cost for basic amenities (like toilet paper, coffee or dishwashing tablets) is $15 per booking. We restock your property after each guest leaves and add this cost to your account. 

The average total expenses (including our fees) ends up at about 33% of your property’s gross income. 

Let’s take a look at the upfront costs to rent your holiday home:

• Listing set up fee, which includes photography and a virtual tour of your property at the start of the listing
• Smart lock installation (if you need them)

Your property might need maintenance from time to time, and there are some bills you still need to pay yourself. We can pay bills on your behalf – we charge a handling fee of 6.6% to take that off your plate. 

Your ongoing costs when you rent your holiday home are:

• Maintenance (nobody likes a dripping tap)
• Replacement items (like when you’re out of bulk detergent)
• Washing/dry cleaning (spills happen!)
• Linen and consumables supply (per booking)
• You’ll need to pay your own electricity, gas, water, and internet bills

Sure is! When guests rent your holiday home, they pay a cleaning fee on top of the nightly rate (those fees don’t appear on your statements). This doesn’t include deep cleaning or speciality cleaning, which your property might need every so often, so we’ll just charge this to your account when required. 

When guests rent your holiday home online or over the phone, they pay a deposit to secure their booking (including cleaning fees). We keep your property’s earnings in a trust account, take out our commission and any other costs, then send you the profit monthly. You’ll always have access to your finances through your online owners portal. 

We match the right guest with the right property. When you rent your holiday home to a short-term guest, we verify their identification first, then talk to them about their travels so we have a full picture of who they are and why they’re visiting. 

When it comes to accepting guests, we’ve got specific tastes:

• We don’t allow parties, hens/bucks nights, or school-leavers
• We make sure guests don’t have bad reviews from hosts on other platforms
• We also set minimum age requirements on all of our properties, which vary based on the property type
• We always collect a security deposit bond to help cover potential property damage

Yes, GST is payable on holiday rentals if your guests stay under 28 days, however, you’re exempt if your property is a single holiday apartment or unit (this is the case for most of our owners). If you’re renting your holiday apartment or unit short-term, you’re not liable for GST on the money you make, and you can’t claim GST credits for what you buy to rent your holiday home. 

If you sell your holiday apartment or unit (and it’s not new residential property) the sale is input taxed even though it’s within a commercial residential property. The Australian Tax Office can tell you more about that. 

Before you rent your holiday home, you’ll need to take out landlord insurance and building insurance policies (at a minimum). 

The three largest booking platforms that we use insure your property for public liability (Airbnb, Vrbo and Booking.com). If you already have a liability policy for your property (landlord insurance usually includes it), the coverage from these platforms is additional.